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Company: 1-800 FLOWERS.com Inc.

1-800-FLOWERS.COM, Inc. is the world’s leading florist and gift shop. The company markets flowers, plants, gift baskets, gourmet foods, candy, candles, balloons and plush stuffed animals. The company runs its business in three distinct business operating units. They are Consumer Floral, Gourmet Food and Gift Baskets, and BloomNet Wire Service. The company offers over 8,700 types of flowers and in excess of 6,100 SKUs of gift and other items.

In 2013, 1-800-FLOWERS.COM employed over 2,100 people and generated revenues of approximately $735 million.

Year Founded: 1976 Number of Locations: 110

Trade Names (# of locations)

1-800 Flowers (110)

Early Years and Growth

In 1976, Jim McCann opened his first flower shop in New York, New York.

In 1986, Jim McCann bought the assets of a company owned by Granville Semmes and David Snow that had been struggling to sell flowers by phone using the 1-800-FLOWERS phone number.

In 1992, 1-800-FLOWERS gained national exposure through an advertising that ran during the 1992 Summer Olympics. That same year, the company teamed up with CompuServe to offer flowers on the service. At that time, ComupServe was one of the largest internet service providers and it had a huge number of users.

In 1994, 1-800-FLOWERS partnered with AOL in a deal similar to its CompuServe deal. At that time, AOL was enormously popular and the deal gave 1-800-FLOWERS huge exposure and reach for its brand.

In 1995, 1-800-FLOWERS acquired the 1-800-FLOWERS.COM domain name.

In 1998, 1-800-FLOWERS bought an 80% ownership interest in Plow & Hearth, a popular home and garden catalog company.

In 1999, 1-800-FLOWERS issued its initial public offering (IPO).

In 2007, 1-800-FLOWERS struck a deal with Martha Stewart Living Omnimedia to create a new product line focused on flowers.

In 2010, 1-800-FLOWERS founder and CEO Jim McCann and his brother Chris McCann, the company’s President, appeared on the hit CBS television show Undercover Boss. The brothers discovered some things about their company that led them to make some changes, including starting an incentive program to reward employees who went above and beyond their assigned job duties.

In 2011, 1-800-FLOWERS bought Flowerama, a flower retailer with 100 stores.

In 2015, 1-800-FLOWERS was sued by Edible Arrangements for trademark infringement. The lawsuit alleges that 1-800-FLOWERS has infringed on Edible Arrangements’ trademarks since it started selling cut fruit arrangements since 2011. 1-800-FLOWERS has countersued Edible Arrangements, saying it never infringed on any trademarks and that Edible Arrangements did not properly register its trademarks.


Headquarter City: Carle Place, New York

Targeted Consumer

1-800-FLOWERS.COM targets consumers who want to have quality flowers and gifts delivered for any occasion.

Work Environment

Reviews on Glassdoor.com

The 100 reviews on Glassdoor.com show the company gets an overall 3.5 out of 5 stars and 68% of employees recommend the company to a friend. Of all the categories rated, culture & values received the most stars, at 3.7 out of 5.

Approximately 86% of reviewers approve of the company's CEO.

According to reviews, the following are average salaries at the company for several jobs:

Manager:  $75.5K

Home Agent-Hourly: $9.82/hour

Sales Associate-Hourly: $9.50/hour

In addition to competitive pay, the company offers its employees a 401(k) plan.

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