From May 2016

Millennials’ Path to Purchase

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Don’t let the mobile generation fool you. Many Millennials still prefer to shop in a physical store where they can touch and feel products before they buy. Millennial shopping habits also indicate they enjoy the social element of shopping in-store with their friends. Peer opinions matter, after all, and these folks like to get others’ thoughts on...

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Overall Customer Experience: A Taste of the Top 100 Retailers

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Retail Customer Experience recently issued its Top 100 retailers as far as overall customer experience. The results include online, brick-and-mortar, and omni-channel experiences. While the list is long, we’ll only focus on a handful of these worthy recipients, in no particular order, except for the top dog in retail, which is a repeat winner, Amazon. Everyone in retail envies...

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The Retail Evolution

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It’s no secret that while brick-and-mortar stalwarts like Macy’s, Kohl’s, JC Penney and Gap are closing stores, retailers that started life online are going offline to Main Street. Bonobos (menswear), Warby Parker (eyeglass frames), Athleta and Fabletics (trendy sportswear), and Birchbox (cosmetics) have all opened physical stores. Co-CEO of Warby Parker Neil Blumenthal says, ...

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Shopping Small is In

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Big one-stop shopping environments seem to be losing traction in favor of smaller footprints and formats. In the grocery sector, two major chains indicate that this shift is gaining momentum. Outside of Boston, Ahold opened the first of its “bfresh” smaller-format stores. It combines grocery and food take-away in 10,000 square feet and shows how the blurring of lines...

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The Resurrection of Once-famous Department Stores May Be Imminent

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Macy’s sued Strategic Marks of California in 2011 over that company’s use of the names and logos of heritage brands like Jordan Marsh, Bullock’s, Robinsons, May, Filene’s, and Abraham & Strauss in a virtual mall. Strategic Marks’ CEO Ellia Kassoff applied to the U.S. Patent and Trademark Office to take over...

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