From January 2016

Consumer Satisfaction Way Down In Store and Online

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Superior customer experience and service is the backbone of a successful business, especially for retail. 70% of consumers say they are willing to spend more with companies that provide excellent customer service, according to American Express, while 91% of disgruntled customers say they will shop elsewhere going forward. Amex also found that 90% of U.S. consumers share their good and bad experiences. ...

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Don’t Write Off Bricks and Mortar Yet!

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This isn’t a pep talk on why stores shouldn’t despair. It’s true that online shopping is growing by leaps and bounds, and if stores can’t adapt to changing times, they will suffer the consequences. But this is a call to action. Stores have an opportunity to really sell their wares and tell...

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What’s In Store for 2016

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Many companies are issuing year-end predictions on what they think will be the retail trends for 2016. Vend, a company that designs POS systems, inventory, customer management, and inventory software, sees an increase in mobile POS usage. They note that 2015 year-over-year growth rate of mobile POS software installs in North America is an impressive 41%. While traditional POS systems still exist, it...

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On the Lookout for Holiday Fraud

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With fraudulent returns on the rise, many retailers are tightening their refund and exchanges policies. The National Retail Federation as well as state retail and merchant associations are warning stores to gear up for fraudulent store returns. Holiday return fraud is expected to cost retailers $2.2 billion this year, up 15% over 2014 levels, according to a National Retail Federation survey recently released,...

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