From March 2015

Delivering the Best Customer Experience

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You can’t say it enough. Offering personalized customer experience is key in delivering retail sales and satisfaction. The world of brick-and-mortar is aware of this, but often the ability to improve on interaction and the will to do it are two different things. The benefits of online shopping have been publicized before: Variety and depth of assortment, offering...

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Is It Time to Upgrade Your POS System?

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Are traditional point-of-sale (POS) systems still your best bet? Inventory management, loyalty program administration, basic analytics and of course, payment processing are all viable functions of current expensive fixed-line network terminals, which still make up most of the POS systems in retail. A traditional POS system could cost more than $1,000, not counting added expenses, like networking requirements, software licenses and...

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Ripple Effects of Minimum Wage Hikes

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Walmart recently announced that in April it will raise the minimum pay for a half million of its employees to $9.00 per hour, a full $1.25 per hour higher than the federal minimum wage of $7.25 per hour. The change will affect about 40% of all of the people Walmart employs in the United States. Beyond that, Walmart’s latest move on wages...

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Wal-Mart Follows the Lead of Some Notable Retailers

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Wal-Mart recently made headlines as it announced plans to spend over $1 billion to offer higher wages for workers and a better path of promotion through the company and even higher pay. About 500,000 employees (40% of Wal-Mart’s workforce) will get a pay raise over the next six months. Entry-level wages at Wal-Mart will increase to $9.00 an hour by April,...

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The 2015 Forecast for Retail Looks Mostly Sunny

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The numbers indicate that 2014 was the best year for increased employment since 1999 and retailers had a hand in fueling that growth. According the U.S. Bureau of Labor Statistics, there were 252,000 additional jobs in all fields in December, which edged the unemployment rate down to 5.9%. The report also showed that retailers added 7,700 jobs in December and during the course of 2014,...

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Snapchat – An App Worth Retailers’ Attention

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With social media being an essential part of the retail branding and marketing repertoire, here’s one more app for stores to consider using: Snapchat, the social media hit of 2014. Snapchat has morphed from a small business to a global brand in three years. Their 100 million+ active users are sending over 700 million photos and videos each day and the...

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